Maximum of 4 people in the spa at one time, and only the number of people booked in prior shell entry into the spa.
Please do not arrive more than 5 minutes early unless you have been asked to do so.
We also kindly ask for you to leave on time, for example, if the package ends at 3 pm please be ready to leave for 3 pm. This then gives us time to check chemicals in the hot tub and clean before the next package.
Our age policy for the spa is 12 years + but the use of the Sauna is 16 years +. All under 18s must be always supervised by an adult.
The person making the booking must be at least 18 years of age.
Packages – On booking we ask for a £20 deposit to reserve private use of the Spa. The full balance is to be paid in full 5 days before the booking date.
One-hour slots– The full balance is to be paid on booking to reserve private use of the Spa. Unfortunately, no refunds for one-hour slots book online.
Payments can be made by
Should you need to cancel your spa package 5 days or more prior to your booking, the £20 deposit will be forfeited, but all other monies received will be refunded.
Unfortunately, for any cancellations received 5 days or less prior to your booking date, you will not be entitled to any refunds.
Requests to change bookings may be offered but please note these are subject to an admin fee and cannot be guaranteed.
Please contact Cripps River Spa if you need to reschedule or cancel your booking by Phone 01278 783762 Email firstname.lastname@example.org or via Facebook Messenger: @CrippsFarmSpa
Cancellation by Us
We reserve the right to cancel your booking in the unlikely event of conditions beyond our control, and in this event, we will return the money you have paid or will offer alternative dates. We do not pay compensation.
Hot Tub Rules
Consultation Forms are mandatory and must be completed before your treatment. They are a requirement for
insurance purposes and allow Tamara to plan and adapt your treatment where necessary to accommodate any
medical conditions, special dietary requirements, allergies etc.
There are many ways for you to complete a consultation form; if you book online a Consultation Form will be
sent out to you with your appointment reminder, please fill this out wherever possible in advance. If you have
booked your appointment through Tamara directly you can visit www.creatingharmonytherapies.uk where you will find the form under the ‘Consultation Form’ Tab. You can
access the form and fill it in 24/7 whenever suits you.
Both of these forms will be sent through to Tamara directly. All of your information is handled in the strictest
Lastly, you can fill in a Consultation Form on the day of your treatment but please allow an extra 10 mins prior
to your appointment to do this so your treatment can start promptly.
Appointment Time and Late Arrivals
Please wherever possible, arrive as close to your treatment time as you can. If you find that you are delayed
due to traffic or other circumstances, please contact Tamara, or Cripps River Spa (via Facebook) directly to inform us. Wherever possible, Tamara will try her best to accommodate you, however this is not always possible without impacting on subsequent clients.
If you are more than 15 minutes late for your appointment, it might not be possible to carry out your treatment
in full, however you will still be charged the full amount for your treatment.
If you are unable to attend your appointment, you can reschedule or cancel by:
Rescheduling/cancelling online – if you have made an online booking you are able to do this (if over 24 hours notice).
By contacting Tamara directly via phone: 07799211091. Email: email@example.com or
via Facebook Instant Messenger: @creatingharmonyholistictherapies
By giving as much notice as possible, you are allowing your appointment slot to be filled by another client.
Creating Harmony Holistic Therapies’ Cancellation Charges are as follows:
Cancellation/Rescheduled appointment up to 24 hours before your appointment – no charge
Cancellation/Rescheduled appointment less than 24 hours notice – 50% charge
This payment will be requested by either payment link or bank transfer.
*Covid-19 – the situation regarding COVID-19 is ever changing and unpredictable. If you feel unwell on the day
or days approaching your appointment please contact us directly.
Right to Refuse
Tamara has the right to refuse treatment for reasons including but not limited to:
Age Restrictions for Treatments
Creating Harmony Holistic Therapies offers a wide range of treatments, which are not all suitable for under-age clients.
As a minimum for insurance purposes, the age for all treatments is 16 years of age. This is because the body is
still developing up to that time and intense therapies such as massage are not recommended.
Any under-age client having a treatment must have a parent, guardian or responsible adult (e.g. carer) in the
treatment room with them during treatment. This individual will also have to give written permission for the treatment to go ahead.
As a therapist, Tamara has a responsibility to ensure the safety and welfare of under-age and vulnerable clients.
To do this Tamara must ensure that the treatments are safe and suitable for the client and that the client understands the nature of the treatment/service and wants to have that particular treatment/service.
Medical Conditions and Contra-indications
If you have any medical conditions that you feel will affect treatment today, please let us know during consultation before your treatment has begun. A consultation form is a contractual document so if signed you are agreeing to all the information disclosed as a Client Declaration, so please disclose all relevant information.
If you are on any medication, please disclose this information prior to your treatment, especially if you are having body treatments, such as massage.
If you have any allergies to any ingredients such as nuts, seeds or fragrances ie lavender, please inform us on booking and every precaution will be taken when setting up and selecting products for your treatment.
As mandatory practice, treatments can only be conducted after the first trimester (12 Weeks) during
pregnancy. For safety, there is only one treatment that is offered at Creating Harmony Holistic Therapies:
Pregnancy Massage. This treatment is specifically adapted to give comfort and relaxation for expectant
Mothers. A note of consent is required from your Primary Medical Practitioner (such as a Midwife) prior totreatment taking place and a thorough consultation will also be conducted.
Please notify Tamara on booking if you are currently breastfeeding, as the couch will be set up with this in
mind. Essential Oils cannot be used during this time as a safety precaution so alternatives will be selected.
At Creating Harmony Holistic Therapies, every care and attention is taken to ensure you have the best service and experience with every treatment.
If you do not feel that this was achieved or have suggestions for ways which Creating Harmony Holistic Therapies can improve, please contact Tamara Smyth directly on 07799211091 or via email:
firstname.lastname@example.org to ensure improvements can be made to our service in the future.