Coronavirus guidance

Updated 20/10/2020

We are continuing to follow advice issued by the UK Government.

Please feel assured we take health and safety of our customers and staff very seriously; we will be keeping the public areas of the park well cleaned and have new cleaning regimes in place.

To keep our customers and staff safe during current events, we ask that when you are at Cripps farm you adhere to our guidelines and be respectful of other guests and social distancing rules.

We have introduced the following measures to ensure the safety of our customers:

Before coming to Cripps Farm.

If you have any of the following symptoms

a high temperature – this means you feel hot to touch on your chest or back

a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you have these symptoms, however mild, stay at home and do not come to Cripps Farm

Stay at home for at least 7 days from when your symptoms started (if you live alone), or 14 days (if you live with someone who has symptoms). You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

If you need to cancel your booking due to COVID 19 we will happily refund you your money or give you the option to postpone dates.

We ask customers in a Tier 3 lockdown area please do not travel to Cripps Farm.

If you become unwell during your stay at Cripps Farm.

We ask you not to come to the house and instead remain in your accommodation.

Please contact a member of our team by phone 01278 783762 and we will advise on a case by case basis.

Safety measures

If you require any assistance from us and it cannot be done by phone or email, then you may come to the Farmhouse (side door)

Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing, and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.

To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue in a bin immediately. Then wash your hands using soap and water or use a hand sanitising gel.

Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

When walking around the park ensure that you are at least two metres apart or 1 metre with a face covering.

When seeing friends and family you do not live with you should:

Follow social distancing rules

Limit how many different people you see socially over a short period of time

Meet people outdoors where practical: meeting people outdoors is safer than meeting people indoors because fresh air provides better ventilation

Limits on the number of people you can see socially are changing. From Monday 14th September, when meeting friends and family you do not live with you must not meet in a group of more than 6, indoors or outdoors. When the new rules apply – it will be against the law to meet people you do not live with in a group larger than 6.

Visitors coming onto park- We must have a contact number for each visitor, or for the lead member of a group, arrival day and time, departure day and time.

A track and trace form can be found in the information room, post through the letter box at the farmhouse. Or please email us with all the related information.

Please follow the safety signs around the park.

Rubbish bins- please use the hand sanitising gel found on the wall beside the bins.

Information room – please use the hand sanitising gel before going in and out of the information room. (found on the wall outside) Sorry, the books, leaflets DVDS and toys will be unavailable at this time, we are trying to reduce what is being touched.

Toilet block- To be able to social distance in the toilets only one person is allowed in at one time. Please use the hand sanitising gel provided outside the toilets and showers.  Antibac wipes are provided in the toilets please use them to wipe surface areas down. We will continue to do our cleaning regime.

Please queue outside again being mindful of social distancing whilst you wait.

If possible, avoid using our facilities and use your own.

Disposal point- please use the hand sanitising gel before and after use, wipes will also be provided to wipe surface areas down.

Going off the park to local areas.

Stay alert!

Please have consideration for our local community if you do leave the park respect social distancing in all contacts outside the park.

Local relationships are important to us all and some are understandably apprehensive about the potential impacts of returning visitors; they will need reassurance demonstrated by your thoughtfulness.

Cottages- The cottages will be deep cleaned after every stay and extra care will be taken to disinfect highly touch areas between stays.

Some customary and unnecessary items may be taken out. Do not worry we have plenty of toilet roll. Cleaning products will be found in the cottages for you to use.

New check-in times will apply so we can clean the cottage safely and efficiently.

What can you do to help when staying in the cottages?

Clean and disinfect regularly touched objects and surfaces when in the cottage.

We would be grateful if you could strip beds and place bedding and towels in the black liners provided.

Please put your rubbish and recycling in the big bins provided by the barn.

Open all windows when leaving.